Whether you’re a business owner focused on growth, or a marketing professional expanding your knowledge, the more you know, the more you can accomplish. As your trusted source for all things digital marketing, PALO Creative is here to dive into the true meaning behind reporting metrics to help you get the most out of your data and gather actionable insights.
Terms like SEO, website traffic, impressions and click-through rate (CTR%) help tell the story of your overall digital marketing performance. While these key phrases are commonly discussed during reporting meetings, there are less frequent terms that are often overlooked. In this article, we define direct traffic and what it means for your business’s website performance.
Let’s start with the basics.
What is Direct Traffic?
Simply put, traffic is a group of individuals (and their data) who visit a website. Add “direct” in front of it, and you’ve got a group of visitors who reached your site without the help of an online source, like Google or Bing. Consumers often discover a business’s website by conducting a search first, but this isn’t the case with direct traffic. Makes sense, right? For example, someone who types in the URL of your site directly into their browser is considered direct in the eyes of Google Analytics.
Why is Direct Traffic Important to Understand?
All websites receive some direct traffic. And if you’re a marketing or advertising expert, you’ve likely seen this term in reports or been asked about it from time to time (We’ve been there). Understanding direct traffic can help digital marketers make key assumptions about the visitors they’re attracting, find red flags and gain insight into their overall brand awareness. In other words, someone who navigates directly to your website is likely familiar with your business. They know where to go and what they’d like to accomplish, so searching isn’t necessary. A high volume of direct traffic is often seen with eCommerce sites or online scheduling platforms that give customers a reason to return and take a specific action.
All things considered, if you have a better understanding of where your direct traffic is coming from, you’ll be able to further optimize your marketing and website performance.
How is Direct Traffic Measured?
Google Analytics is the primary platform used to track and organize website data, including where visitors came from, the pages they landed on and the actions they took. The system groups visitors into the “direct” traffic category when an original referral source cannot be found, such as a search engine or social media platform.
4 Main Factors to Consider
1. Direct Traffic isn’t Always “Direct”
Although it’s called direct traffic, this term can be misleading. In some cases, direct traffic doesn’t always come from a manual URL search or a bookmarked page. For example, if a friend shares a link through a personal email or text message, and you click on the link, this could be considered direct traffic. As mentioned earlier, if Google Analytics doesn’t recognize the source of traffic, it will typically categorize these visitors as direct referrals. That’s why it’s important to keep tracking measures as specific as possible across all campaigns and platforms. This can be accomplished by creating unique tracking URLs for online advertisements that bring visitors to your website.
2. Visitor Engagement Metrics Unlock Actionable Insights
Actions matter. The ultimate goal of gaining web traffic is for users to take action. Reviewing visitor engagement can help you dive deeper into analytics and determine whether direct visitors have the right intent. Otherwise, it’s not considered valuable. Low engagement can also mean your website fails to meet the needs of your visitors. Whereas high levels of engagement show that your website provides a positive user experience, building trust and credibility in the eyes of consumers and even search engines.
Two main types of engagement to consider –
Bounce Rate – The percentage of users who leave a website after visiting one page. The lower this amount, the better, as it shows that visitors are actively engaging with your content and staying on the site. High bounce rates combined with unusual spikes in direct traffic indicate spam or bot traffic, which should be filtered out for more accurate reporting.
Conversion Rate – The percentage of visitors that complete a desired goal, such as a form submission or download. High conversion rates are a positive result. However, if you’re noticing an unusual spike in conversions from direct visitors, we recommend conducting an audit of your campaign tracking parameters to ensure all efforts are being correctly reported on.
By reviewing visitor engagement, you can determine the best plan of action to optimize direct traffic and your overall website performance.
3. Reasons for Spikes in Direct Traffic
While these are not the only causes, if you’re noticing unusual spikes in direct traffic, consider a few of these reasons:
Increase in Brand Awareness: Suppose you’re managing several social media or search engine marketing (SEM) campaigns and notice an increase in direct traffic. In that case, these visitors may have been influenced by an advertisement at an earlier time and later visited the site directly.
Bot/Spam Traffic: If you notice an increase in traffic and bounce rates, there is a chance that bots are spamming your website with short-lived visits. You can create custom filters within Google Analytics that will help to exclude bot traffic from your reporting.
Incorrect Redirect: Say you’re changing the domain of an old page or blog article to redirect to a new page instead. If a redirect is not in place, it could send individuals to the wrong location. This often happens due to UTM parameters not working, so a possible solution may be using Google’s Campaign Builder tool to apply UTM parameters to your URLs.
Document/PDF Traffic: If your site hosts downloadable documents and PDFs on its pages and articles, downloads from these links will be a source of direct traffic. This can also be fixed by adding UTM parameters through Google’s Campaign Builder tool.
Shortened URLs: URL shorteners such as Bitly are often used to cut down URLs, and these shortened URLs redirect to the original link. Clicking these shortened links triggers a redirect process, which is then signaled as direct traffic. To fix this, before sharing your shortened URL, set up UTM parameters in your destination URL.
- Direct traffic can be defined as visitors that are not tracked from a referral source.
- If the source of a website visitor can’t be determined, Google Analytics typically groups these visitors into the direct traffic category, so it’s essential to have consistent tracking for accurate reporting.
- By reviewing visitor engagement, you can determine the best plan of action to optimize direct traffic and your overall website performance.
Direct traffic is an essential part of SEO, and it can be a great indicator of overall website quality. It’s not the only source of website traffic to measure, so always be sure to track your other site analytics and stay aware of the overlap in between.